Get advice
Information is available online 24/7 via citizensadvice.org.uk
Telephone Advice
Please check our news page for any temporary changes to our telephone and opening hours.
Free Shropshire Adviceline
- For Shropshire residents
- Open Monday to Friday, 10 am to 4 pm
- Textphone: 18001 0800 144 8884
- Calls are free from mobile and landline
Shropshire Specialist Debt Team
- For Shropshire residents
- Advice on managing money and dealing with debt
- Open Monday to Friday, 10 am to 4 pm
- Email: debt@cabshropshire.org.uk
Universal Credit Help to Claim Helpline
- Help with early stages of Universal Credit claim
- Open Monday to Friday, 8 am to 6 pm
- Textphone: 18001 0800 144 8 444
- Calls are free from mobile and landline
Citizens Advice Consumer Helpline
- Help with consumer problems
- Open Monday to Friday, 9 am to 5 pm
- Textphone: 18001 0808 223 1133
- Calls are free from mobile and landline
Offices
We currently do not offer face-to-face drop-in sessions in our offices. If you require a face-to-face appointment please call our Adviceline on 0808 278 7894 and one of our telephone assessors will be able to discuss the best way to support you.
Outreaches
Bridgnorth
This service is available to residents of Bridgnorth with a WV15/WV16 postcode.
Appointments only. Appointments can be booked by contacting Adviceline 0808 278 7894.
Face-to-face or telephone appointments are available on Mondays 10.30 am to 12.20 pm.
Bridgnorth Foodbank, 7 West Castle Street, Bridgnorth WV16 4AB
Church Stretton
This service is only available to residents of Church Stretton area with a SY6 postcode
Face-to-face advice sessions by appointment only.
Appointments can be booked by contacting Adviceline 0808 278 7894.
Face-to-face or telephone appointments are available on the first and third Thursday of the month.
Church Stretton Library, 5 St Laurence Cl, Church St, Church Stretton, SY6 6DQ
QUBE, Oswestry
This service is available to residents of Oswestry.
Appointments only. Appointments can be booked by contacting Adviceline 0808 278 7894.
Face-to-face or telephone appointments are available on Tuesday’s and Thursday’s10 am to 2 pm.
QUBE, Oswald Road, Oswestry SY11 1RB
Whitchurch – Temporarily CLOSED
Updated 8 September 2023: Due to building safety issues, parts of Whitchurch Civic Centre are closed to the public for the time being, so this outreach is not currently running.
Face-to-face information drop-in sessions are available on Wednesdays from 10 am to 1 pm.
No appointment is necessary at this outreach. Just drop in at the times listed above. There is CCTV at the Civic Centre, but not in the rooms we use for interviews.
Whitchurch Civic Centre, High St, Whitchurch, SY13 1AX
GP Outreaches
Albrighton Medical Practice
This service is only available to residents of Albrighton with a WV7 postcode and/or patients of Albrighton Medical Practice.
Appointments only. Appointments can be booked through surgery or by contacting Adviceline 0808 278 7894.
Market Drayton Care Centre
This service is only available to patients registered at and referred by Market Drayton Primary Care Centre.
Appointments can be made by contacting Adviceline 0808 278 7894.